Eric Schmidt, take my $15, please!

I was so frustrated with the inability to manage the Rudofsky Associates blog, that I almost sent a $15 check to Eric Schmidt, the CEO of Google, asking for better consumer support for their Blogger software. Problem is, Blogger software is free, and at that price, the consumer support is pretty much non-existent. There is no way to get a human being on the phone, and although I thought Blogger was a decent entry-level solution when the Rudofsky Associates blog was new, I recently found that I could not use it to delete old posts dating back to 2005 which now had broken links. I never did send the $15 check to Eric Schmidt, but if I had, the cover letter would have gone something like this: “Dear Dr. Schmidt: I know Google currently does not currently offer customer support for Blogger, but here is a check for $15, please hold it, and if you ever do, please put my name at the top of the list!”